At Swasthya Organic, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy below to understand the process.
Shipping Locations
We currently ship our products to locations within India and select international destinations. If your location is not listed at checkout, please contact our customer service team for further assistance.
Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays) after your order is confirmed.
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Methods and Delivery Times
- Standard Shipping (India): Delivery typically takes 5-7 business days from the date of dispatch.
- Express Shipping (India): Available at an additional cost, with delivery in 2-3 business days.
- International Shipping: Delivery times vary by destination but generally take 7-14 business days.
Note: Delivery times may vary due to unforeseen circumstances such as customs delays, holidays, or other factors beyond our control.
Shipping Charges
- Domestic Orders (India):
- Standard Shipping: [Insert Cost or “Free for Orders Above ₹X”]
- Express Shipping: [Insert Cost]
- International Orders:
- Shipping charges are calculated at checkout based on your location and the weight of the package.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.
Address Errors
Please ensure that your shipping address is entered correctly at checkout. Swasthya Organic is not responsible for shipments that are delayed or undelivered due to incorrect addresses. If you realize there is an error in your address, please contact us immediately at 9535578719
Delays and Issues
While we strive to deliver your orders on time, there may be unexpected delays due to factors such as weather, courier issues, or customs delays. If your order is delayed, we will do our best to inform you.
Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us and we will work with the courier to resolve the issue.
- Damaged Packages: If your order arrives damaged, please contact our customer service team within 48 hours with a photo of the damaged item for a replacement or refund.
International Duties and Taxes
For international orders, duties and taxes are not included in the shipping fees and are the responsibility of the customer. These charges vary by country and will be collected by the courier upon delivery.
Non-Delivery Areas
There are certain regions where delivery may not be possible due to logistical reasons. If your area is not serviceable, we will notify you and provide alternative options.
Contact Information
If you have any questions or need assistance with your shipment, please contact us:
- Email: info@swasthyaorganic.com
- Phone: +919535578719