At Swasthya Organic, we strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, please review our refund policy below:
Returns and Refunds Eligibility
- Products Eligible for Return: You may return most unused, unopened, and undamaged products within 30 days of delivery for a full refund or exchange.
- Non-Returnable Items: Certain items like perishable goods, opened or used products, and items purchased on clearance or during special promotions are non-returnable.
- Return Condition: To be eligible for a return, items must be in their original packaging and condition, unused, and with all original tags and seals intact.
Refund Process
- Initiating a Return: To start a return, please contact our customer service at [Insert Email Address] or [Insert Phone Number] with your order number and reason for return. We will guide you through the process and provide you with a return shipping label if applicable.
- Refund Timeline: Once your returned item is received and inspected, we will notify you via email. If your return is approved, a refund will be issued to your original payment method within 7-10 business days.
- Partial Refunds: In cases where an item is not returned in its original condition, we may offer a partial refund at our discretion.
Damaged or Defective Products
- Reporting Damages: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange a replacement or refund.
- Replacement Policy: For defective or damaged products, we may offer a replacement free of charge, depending on product availability.
Return Shipping
- Domestic Returns (India): Return shipping costs are free for domestic orders if the return is due to a defect or our error (such as incorrect items).
- Customer Responsibility: If the return is not due to an error on our part, the customer is responsible for return shipping costs.
- International Returns: For international returns, customers are responsible for shipping costs, including customs duties and taxes.
Non-Refundable Situations
- Items that are returned more than 30 days after delivery.
- Products that have been opened, used, or damaged after receipt.
- Perishable goods, sale items, and gift cards.
Late or Missing Refunds
If you haven’t received your refund after the indicated processing time:
- Check your bank account: Sometimes it takes a few business days for the refund to be reflected.
- Contact your credit card company: There is often some processing time before a refund is posted.
- Contact your bank: Refund processing can take time depending on your financial institution.
If you’ve done all of the above and still have not received your refund, please contact us at info@swasthyaorganic.com
Exchange Policy
We only exchange items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team at [Insert Contact Information].
Cancellations
- Order Cancellation: You can cancel your order within 24 hours of purchase. After this time, if the order has already been processed or shipped, it cannot be canceled, but you may still be eligible for a return.